Jon Sexton – Medium

Jon Sexton

Jon Sexton

The Email I Sent to Reset Expectations for My Role in the New Year

“Support Expectations in the New Year”

Feb 19, 2021

The Email I Sent to Reset Expectations for My Role in the New Year

Feb 19, 2021

Jon Sexton

Building a PowerShell Toolkit for Everyday Administration

If You Have to Do It More Than Once, Automate It

Sep 29, 2020

Building a PowerShell Toolkit for Everyday Administration

Sep 29, 2020

Jon Sexton

How I Saved 1000’s on IT Certifications and Launched My Career

IT Certifications are Expensive But They Don’t Have to Be

Sep 21, 2020

How I Saved 1000’s on IT Certifications and Launched My Career

Sep 21, 2020

Jon Sexton

What I Wish I Knew About Troubleshooting When I Started My Career

“Troubleshooting” is one of the most misunderstood words in tech. It is simulatenously one of the most commonly used and misused words…

Sep 12, 2020

What I Wish I Knew About Troubleshooting When I Started My Career

Sep 12, 2020

Jon Sexton

What 7 Years as “The IT Guy” Taught Me About Problem Solving

The troubling thing about problem solving is that problems have a way of redefining themselves by the time you have solved for them... By…

Aug 30, 2020

What 7 Years as “The IT Guy” Taught Me About Problem Solving

Aug 30, 2020

Jon Sexton

Check the Power Strip

Troubleshooting technical problems is a bit of an art form. Effective troubleshooting requires a balance of being thorough in diagnosing…

Aug 22, 2020

Check the Power Strip

Aug 22, 2020

Jon Sexton

The Reassuring Thing I Tell People When Providing Technical Support

So much of providing tech support is simply providing reassurance to the customer. They have to feel as if you want to fix the problem…

Aug 20, 2020

The Reassuring Thing I Tell People When Providing Technical Support

Aug 20, 2020

Jon Sexton

Jon Sexton

Starting off providing tech support in call centers , I have worked my way up to IT Administrator for my county. In the process I have accumulated many stories.

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