The Email I Sent to Reset Expectations for My Role in the New Year“Support Expectations in the New Year”Feb 19, 2021Feb 19, 2021
Building a PowerShell Toolkit for Everyday AdministrationIf You Have to Do It More Than Once, Automate ItSep 29, 2020Sep 29, 2020
How I Saved 1000’s on IT Certifications and Launched My CareerIT Certifications are Expensive But They Don’t Have to BeSep 21, 2020Sep 21, 2020
What I Wish I Knew About Troubleshooting When I Started My Career“Troubleshooting” is one of the most misunderstood words in tech. It is simulatenously one of the most commonly used and misused words…Sep 12, 2020Sep 12, 2020
What 7 Years as “The IT Guy” Taught Me About Problem SolvingThe troubling thing about problem solving is that problems have a way of redefining themselves by the time you have solved for them... By…Aug 30, 2020Aug 30, 2020
Check the Power StripTroubleshooting technical problems is a bit of an art form. Effective troubleshooting requires a balance of being thorough in diagnosing…Aug 22, 2020Aug 22, 2020
The Reassuring Thing I Tell People When Providing Technical SupportSo much of providing tech support is simply providing reassurance to the customer. They have to feel as if you want to fix the problem…Aug 20, 2020Aug 20, 2020