The Email I Sent to Reset Expectations for My Role in the New Year

“Support Expectations in the New Year”

Photo by Matthew Waring on Unsplash

Providing IT support to an entire organization can often feel like a futile endeavor. Focusing on one ticket at a time as you receive multiple emails and instant messages — simultaneously — can be challenging. It can also be really frustrating when you are channeling your energies towards solving a vexing problem…