Jon Sexton – Medium

Jon Sexton

The Email I Sent to Reset Expectations for My Role in the New Year

“Support Expectations in the New Year”

3 min readFeb 19, 2021

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The Email I Sent to Reset Expectations for My Role in the New Year

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Jon Sexton

Building a PowerShell Toolkit for Everyday Administration

If You Have to Do It More Than Once, Automate It

5 min readSep 29, 2020

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Building a PowerShell Toolkit for Everyday Administration

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Jon Sexton

How I Saved 1000’s on IT Certifications and Launched My Career

IT Certifications are Expensive But They Don’t Have to Be

10 min readSep 21, 2020

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How I Saved 1000’s on IT Certifications and Launched My Career

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Jon Sexton

What I Wish I Knew About Troubleshooting When I Started My Career

“Troubleshooting” is one of the most misunderstood words in tech. It is simulatenously one of the most commonly used and misused words…

6 min readSep 12, 2020

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What I Wish I Knew About Troubleshooting When I Started My Career

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Jon Sexton

What 7 Years as “The IT Guy” Taught Me About Problem Solving

The troubling thing about problem solving is that problems have a way of redefining themselves by the time you have solved for them... By…

9 min readAug 30, 2020

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What 7 Years as “The IT Guy” Taught Me About Problem Solving

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Jon Sexton

Check the Power Strip

Troubleshooting technical problems is a bit of an art form. Effective troubleshooting requires a balance of being thorough in diagnosing…

4 min readAug 22, 2020

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Check the Power Strip

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Jon Sexton

The Reassuring Thing I Tell People When Providing Technical Support

So much of providing tech support is simply providing reassurance to the customer. They have to feel as if you want to fix the problem…

3 min readAug 20, 2020

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The Reassuring Thing I Tell People When Providing Technical Support

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Jon Sexton

Jon Sexton

Starting off providing tech support in call centers , I have worked my way up to IT Administrator for my county. In the process I have accumulated many stories.

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