Jon SextonThe Email I Sent to Reset Expectations for My Role in the New Year“Support Expectations in the New Year”3 min read·Feb 19, 2021----
Jon SextonBuilding a PowerShell Toolkit for Everyday AdministrationIf You Have to Do It More Than Once, Automate It5 min read·Sep 29, 2020----
Jon SextonHow I Saved 1000’s on IT Certifications and Launched My CareerIT Certifications are Expensive But They Don’t Have to Be10 min read·Sep 21, 2020----
Jon SextonWhat I Wish I Knew About Troubleshooting When I Started My Career“Troubleshooting” is one of the most misunderstood words in tech. It is simulatenously one of the most commonly used and misused words…6 min read·Sep 12, 2020----
Jon SextonWhat 7 Years as “The IT Guy” Taught Me About Problem SolvingThe troubling thing about problem solving is that problems have a way of redefining themselves by the time you have solved for them... By…9 min read·Aug 30, 2020----
Jon SextonCheck the Power StripTroubleshooting technical problems is a bit of an art form. Effective troubleshooting requires a balance of being thorough in diagnosing…4 min read·Aug 22, 2020----
Jon SextonThe Reassuring Thing I Tell People When Providing Technical SupportSo much of providing tech support is simply providing reassurance to the customer. They have to feel as if you want to fix the problem…3 min read·Aug 20, 2020----